Frequently Asked Questions
Everything you need to know about lighting up your space with Nanoleaf Canada.
What are the standard shipping times within Canada?
Orders are typically processed within 1-2 business days. Shipping across Canada usually takes 3-7 business days depending on your province, with expedited options available at checkout.
Does Nanoleaf offer a warranty on its smart lighting products?
Yes, all Nanoleaf hardware comes with a 2-year limited warranty that covers any manufacturing defects or hardware malfunctions under normal use.
What is your return policy for Canadian customers?
We offer a 30-day return policy for products purchased directly from our shop. Items must be in their original packaging and in like-new condition to qualify for a full refund.
Are Nanoleaf products compatible with my smart home ecosystem?
Nanoleaf products are designed to work seamlessly with Apple Home, Google Home, Amazon Alexa, and Samsung SmartThings, as well as Razer Chroma for PC gaming setups.
Do I need a separate hub to use Nanoleaf lights?
Most Nanoleaf products connect directly via Wi-Fi or Thread and do not require a proprietary hub. However, for Thread-enabled features, a compatible Thread Border Router is recommended.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay, allowing you to pay in installments for larger smart lighting installations.