Returns & Exchanges

At Nanoleaf Shop Canada, we want you to be completely satisfied with your smart lighting setup. If you are not happy with your purchase, you can return your items within 30 days of delivery for a full refund or exchange.

1

Initiate Your Request

Visit our online returns portal and enter your order number and postal code to start the process.

2

Pack Your Items

Carefully place the products in their original packaging, ensuring all controllers, power supplies, and mounting tape are included.

3

Attach Shipping Label

Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.

4

Receive Your Refund

Once our warehouse inspects the returned hardware, your refund will be processed back to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing